Terms & Conditions

Booking Terms and Conditions – Please review thoroughly!

Your agreement is with Times Travel LTD. The following outlines your responsibilities under these booking conditions; it is essential that you read them carefully. By making a booking, you acknowledge that it constitutes a legally binding contract.

1. Payment Of Deposit:

Upon receipt of your duly completed Booking Form along with a deposit for your selected pilgrimage, we will issue a Confirmation Invoice to you or your travel agent. A contract will not be established between us until the Confirmation Invoice has been dispatched, which serves as our acceptance of the booking in accordance with these terms and conditions, governed by English Law and Jurisdiction. Any funds remitted by the customer to an agent about or in anticipation of the contract will be held by the agent on behalf of Times Travel LTD.

2. If We Change Your Booking:

Your pilgrimage arrangements are organized well in advance, often several months ahead. While such planning is thorough, there may be rare instances where modifications are required, and we retain the right to implement these changes at any time. Typically, these alterations will be minor; however, in the event of more significant adjustments, we will make every effort to inform you or your travel agent before your departure. Should we be compelled to make major changes, we will notify customers as promptly as possible prior to the pilgrimage.

3. Our Responsibility:

Times Travel LTD has implemented all necessary measures to ensure that the suppliers engaged meet acceptable standards. In line with our commitment to customer care, Times Travel LTD disclaims any responsibility for the proven negligent actions and/or omissions of our employees, agents, suppliers, subcontractors, or their representatives while acting within the scope of their employment, particularly concerning claims related to death, bodily injury, or illness affecting you or any member of your party. Furthermore, we will not be held accountable for visas not issued to any pilgrim by the Saudi Embassy in the UK or the Saudi Hajj Ministry. It is the pilgrim’s responsibility to verify the validity of his visa to his travel dates.

We also cannot accept liability for any loss, damage, or expenses arising from industrial actions, whether threatened or actual, or any events beyond our control that may cause delays, extensions, or necessitate changes to pilgrimage arrangements.

4. Delays:

We cannot assume any responsibility for delays in your flight to or from the UK, regardless of whether such delays or cancellations are due to adverse weather conditions, changes in the schedule by the airline, actions taken by airport authorities or air traffic controllers, mechanical failures, strikes, industrial actions, or any other reasons.

Nonetheless, under certain conditions, you may be eligible to file a claim through your travel insurance policy. While we do not provide travel insurance, we strongly advise you to consider obtaining it for your journey.

Please be aware that the indicated walking distance is an approximation and may not be precise. It is your responsibility to verify the distance using Google Earth before making a reservation with us. For elderly individuals, the walking distance may require additional time due to potential rush or crowd cramming caused by the arrival of pilgrims traveling to and from the Holy Mosques.

5. Behavior:

You must refrain from engaging in conduct that may cause distress, harm, or inconvenience to others, or that poses a risk or threat to safety or property. Should you fail to adhere to this guideline, you may face eviction from your hotel or apartment, and we will not assume any responsibility for your situation. Additionally, no portion of your pilgrimage costs will be refunded.

6. Brochure Information:

We have tried to present the information on this website and in the accompanying brochure with the utmost accuracy. However, due to the extensive details provided, there may be instances where an advertised facility is modified or removed for reasons beyond our control during your pilgrimage. For example, planned Ziyaarat may be subject to change, or the furnishings and amenities in rooms may vary during peak Hajj periods. It is essential to maintain reasonable expectations regarding the pilgrimage, which should be informed by the information presented on our website or in the brochure. We cannot accept liability for any disappointment stemming from unrealistic expectations; it is the pilgrim’s responsibility to verify the hotel accommodations before making a reservation. Additionally, the availability of certain amenities and facilities may be influenced by local licensing regulations or the nature of the pilgrimage.

Maintenance efforts and local energy conservation initiatives may result in limitations on specific services, such as air conditioning or water supply, and adverse weather conditions can lead to power outages. In such cases, Times Travel LTD shall not be liable for any loss or damage incurred. The management and operation of overseas properties, transportation, and other services are governed by the laws, regulations, standards, and codes of practice of the respective countries. It is important to recognize that the legal and safety standards in many foreign nations may be lower than those in the UK. Therefore, the standards applicable will be those of the country you are visiting, rather than those of the UK. All hotel rooms are equipped with private bathrooms, although the size of the rooms is typically smaller than those found in Europe.

7. If You Cancel Your Pilgrimage:

If you or any member of your group is bound to cancel your reservation after it has been confirmed, a valid cancellation can only occur if you provide written instructions to the travel agent through whom the booking was made, instructing them to notify us promptly, or if the booking was made directly through Times Travel LTD. Please note that no pilgrim will be eligible for a refund in the event of a cancellation.

8. If You Have a Problem:

In the highly improbable situation that you encounter any issues during your pilgrimage that fall within our direct control, it is essential to report them immediately. This will allow your representative the chance to address the concern promptly, ensuring that your pilgrimage experience remains enjoyable. Your satisfaction during the pilgrimage is our utmost priority. Should the issue be unable to be resolved at that moment, please document your concerns using a client observation form, which is available upon request. This form, along with a cover letter, must be submitted to our Passenger Relations Department within 14 days following the conclusion of your pilgrimage. Claims submitted after this timeframe will not be considered.

Financial Protection (ATOL):

“Your Financial Protection under ATOL number: 74904”

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”